*No Apology--In a prior case, the Tax Court ruled that a taxpayer could deduct the full amount of alimony claimed on his 2004 return. Just two years later, the IRS challenged the same taxpayer's alimony deduction. Result: This time around, the IRS quickly acquiesced, because the facts were similar to the previous deduction. However, the IRS would not issue the formal written apology requested by the taxpayer.

*Complaint Department--How do you deal with criticism of your business? Everyone is different, but these five tips may help. (1) Don't take it personally. (2) Recognize it may be about something else. (3) Discuss it with others. (4) Analyze whether the criticism is justified. (5) When it is warranted, correct the situation. Note: At the very least, business owners should treat complaints with the attention they deserve.

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